Complaints
If any of our clients feel they need to make a complaint about a member of staff or the service they have received they are welcome to do. All complaint regarding Konnect Media & Associates are handled by our head office and senior managers at our main company GLOBAL VENTURE CORPORATION LTD. If you do wish to make a complaint please email the details of the complaint and any other relevant information to our head office team, they will respond in a maximum of 48 hours of receiving your initial email.
Their email address is [email protected]
Please place your account details and as much information as you can in regards to your complaint in the email, as well as any staff members names so that when our senior management team receive your complaint they can act quickly to deal with the problem that has been caused.
Refunds
All refunds are subject to the companies terms and conditions of service.
If a client feels they deserve a re-fund they must formally ask for one in writing stating the reason(s) fully. With Konnect Media & Associates having 28 days to respond in writing.
If a refund is granted will be done in cheque / postal order form and sent 14 days after acknowledgement from the client of receipt of our letter back confirming the refund.
Refunds will only be issued on a monthly basis Konnect Media & Associates will not refund a clients full champaign with us, unless Konnect Media & Associates feels it has not for-filled its duties to the client.
If a customer tries to claim back there payment by falsely reporting the payments for there campaign as fraudulent or unauthorised, Konnect Media & Associates will instantly report the client to the police and hand over all evidence of there campaign and seek to prosecute in accordance with the law. As this would be a case of fraud committed by the client.